Billion-dollar businesses can pay full-time professionals for support. They can hire staff or contract with a vendor. They can audit the free software they use

Billion-dollar businesses can pay full-time professionals for support. They can hire staff or contract with a vendor. They can audit the free software they use or, like the good old days, pay for software whose vendors maintain it. Or they can use hobbyist-written software for free, which is just fine, but don’t expect the hobbyist to support it for free.