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Every fraud prevention scheme is going to have false positives, so there's no excuse for not providing the user with an appeal process.
by postfuturist 14y ago
Every fraud prevention scheme is going to have false positives, so there's no excuse for not providing the user with an appeal process.
- bluetidepro 14y agoI completely agree. It would be one thing if you had the prevention in there but somehow had the ability to email them and get it worked out but, instead, Facebook completely ruins the UX for this person.
- c250d07 14y agoThis blog post is quite old. They do have such an appeal system in place now. http://i.imgur.com/xQNvz.jpg http://i.imgur.com/xQNvz.jpg