3 ms·

Would anyone care to comment on the quality and English skills of their support? We considered Hetzner, but were concerned about the potential pitfalls of doin

• nirvana 15y ago
  I haven't used their service yet so I can't comment from experience with them, but I will say this: In germany, you are taught english when you are growing up. We lived in Berlin for awhile and my german is very poor, but almost everyone we met knew enough english to get by. Hetzner is an international company, with a website in english, and I think the odds that they will have a real problem handling customer support requests due to language is very low. Much lower than support being overworked, or other potential issues. In america, finding someone who knows a foreign language is rare. In germany, finding someone who knows at least some english is not uncommon- and in a company like this, I'm sure (but don't know for a fact) they hire english speaking support people.
• tdr 15y ago
  Tested and it's very good. They also answer quickly and document pretty well the problem/reason.
• Egregore 15y ago
  If they don't outsource their support then most people in Germany I talked with know English very well.