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I think the market already allowed that. AI shitifying everything is just another step (a big one) in the same direction we've been heading anyway. Think about
by mola 3y ago
I think the market already allowed that. AI shitifying everything is just another step (a big one) in the same direction we've been heading anyway.
Think about offshoring support representatives. Instead of someone actually trying to help you get someone bound to a script and following the motions. This infected the entire service culture. And the market accepted.it,because all big companies did the same.
AI in support roles is an obvious next step, now that everyone is used to scripted interaction, a half baked AI solution is not much worse.
AI
- donmcronald 3y agoThis is exactly what I see happening. It doesn't matter if it's a terrible consumer product as long as the entire market moves at the same time. The other area that really worries me is government. I think they're the most likely to get sold on AI as a cost cutting measure, we'll all suffer as a result, and there won't be any recourse. I can't believe how many people are willing to hand the world over to a bunch of non-deterministic, opaque boxes. Being an outlier is going to suck in the future.
- visarga 3y agoYes but now it is easier to break the rank and offer better customer service using AI, especially if AI gets better every year. There will be no excuse for offering 2023 level quality in 2025.