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When I order from home Depot online, I end up getting 3 packages from 3 different stores (when they are common items in stock at all stores) and 1 of the 3, is
by smileysteve 3y ago
When I order from home Depot online, I end up getting 3 packages from 3 different stores (when they are common items in stock at all stores) and 1 of the 3, is always days later than the estimate.
- ethbr1 3y agoHome Depot essentially runs a virtual logstics backend out of a surprisingly lean footprint. Whereas Amazon has a huge warehouse / fulfillment footprint, Home Depot uses stores + a few (2?) online-specific fulfilment warehouses. The benefit of that system has been really efficient storage costs. The limitation has been multi-item (especially rarer) pulling from multiple stores (because each only has a few pieces). At a high level, Home Depot's logistics goal is zero warehoused inventory. Either something is (a) on a ship, (b) in transit to a store, or (c) in a store.
- nebula8804 3y agoIm flabbergasted, how do they have such a poor shopping experience yet have this (supposedly) really fancy backend?
- ethbr1 3y agoAmazon built its logistics from the ground-up for online fulfillment. Home Depot has been around since 1978. Retooling a brick and mortar logistics system into a flow-through, multi-channel one isn't simple, cheap, or easy. But they've been working on it since ~2010(?). Suffice to say... looking at retail is like looking at the tip of an iceberg. Most of the company (the logistics), you never see.