4 ms·

So, what happened after they implemented it? Did CS tickets actually go down a lot? Did it save them a ton of money and hassle? You left off the best part of

So, what happened after they implemented it? Did CS tickets actually go down a lot? Did it save them a ton of money and hassle? You left off the best part of the story :-) As for mandating it, I could see not requiring people who'd already set up accounts to jump through this extra hoop to play the game. I'm sure even a small percentage might not be able to jump through that hoop. I doubt it's a significant percentage, but I could see it becoming a PR hassle, and those are the worst kinds of hassle from the POV of a technical employee lol... But for a new game? If the CS metrics reflected a big drop relative to the number of people using 2FA, then I'd be sold on requiring it.

hinkley 3y ago
From what I understand it went down for a long time, but what people did was if they managed to get into your account the first thing they would do is remove the authenticator. That involved entering a couple sequential values. But if you set up the keylogger right, you could trick users into failing the credential check 3 times at login and get their account.
jonathanlydall 3y ago
As a former GM, as at the time I left in 2012 I had never encountered a case of a 2FA secured account getting hacked and account compromises were easily >50% of our workload. The problem had become that most players wouldn't add 2FA to their accounts until AFTER they got hacked, so any in-game incentive to add it was in our eyes a good one.