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I've been part of an open source project for well over 2 years now. We use Slack for community management (3k users). It's pretty clear to me that Slack was nev
by arthur_sav 3y ago
I've been part of an open source project for well over 2 years now. We use Slack for community management (3k users). It's pretty clear to me that Slack was never really meant to replace forums:
- Lots of the previously answered questions are lost
- Search is not great and is limited to Slack. We have many non-slack users searching through Google.
- It's noisy with random chatter
- It's harder for us to keep track of questions to answer.
I think Slack is great for really small communities or for new products that need quick feedback but not for large community management.
- rvdginste 3y agoI think forum/mailinglist and Slack/Discord/IRC are different kinds of communication: the first is rather asynchronous/offline while the second is rather synchronous/online. I believe they can exist next to each other within a project or community. For keeping track of specific questions and how those can be answered, a forum is a lot better. But random chatter can also be useful and that is a better fit for things like IRC.