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Great hosters! - cheap prices for lots of power - everything "just works" (only contacted for questions) - quick, friendly & to the point supp

by tdr 14y ago

Great hosters! - cheap prices for lots of power - everything "just works" (only contacted for questions) - quick, friendly & to the point support service - great uptime - they are eco - 14 days money back (for root servers) Drawbacks - bigger latency for US/Asia/... - you do your own backups - they bill only after the end of month. had problems when card expired

jerguismi 14y ago
I have been using hetzner for all my servers for about 2-3 years, and have been very happy with them. I can remember only one, brief downtime.
thibaut_barrere 14y ago
Did you measure the latency difference by any chance? I am really considering buying one host there, would love to get an idea on this.
- tdr 14y ago
  NY: ~100ms CA: just under 200ms Asia: even +300ms didn't check Southern hemisphere
  - thibaut_barrere 14y ago
    Great, thanks!
  - matt4711 14y ago
    Australia ~350ms
  - ot 14y ago
    "Speed of light sucks" (John Carmack)
  - Sapient 14y ago
    South Africa, ~210ms
- MehdiEG 14y ago
  That's what typical response times look like: http://i45.tinypic.com/qq1xmd.png http://i45.tinypic.com/qq1xmd.png (this measures the total time to download a static Hello World HTML page 325 bytes in size hosted on IIS from an EX 4S server in Hetzner's DC15 data centre).
  - thibaut_barrere 14y ago
    Thanks for providing a screenshot - exactly what I needed to know!
- deanpcmad 14y ago
  But also you could use Cloudflare to make your site faster in these regions :)
- kragen 14y ago
  250ms to Fibertel in Buenos Aires.
WA 14y ago
I'm also a customer for quite some time with various servers. Pros: - virtual private servers (VPS) have a tun/tap device so that you can use the VPS as a VPN server. this is not necessarily common with all hosters - good speed/connection/reliability - good hardware for a fair price Cons: - I usually don't need to talk to customer support often, but I rent a managed server and once in a while, they shut it down for a major update. This is totally fine and they even try to do this in the night, but it happened already twice that they couldn't tell me the exact time (in a range of minutes) in advance when they shut it down and they just said something like "server is offline sometime between 7am and 11am". I have paying customers on my server and I want to put the website in maintenance mode to prevent data loss. "Sometime between 7am and 11am" is NOT an acceptable answer. The downtime itself is a matter of 5 minutes, but I would expect an accurate time to shorten the maintenance period. - They announced a server downtime for "Tuesday night" once. So what is "Tuesday night"? Is it the night from Monday to Tuesday or Tuesday to Wednesday? Guess what, I put my website in maintenance mode in the wrong night. I hope, next time they'll get that straight and announce the correct date and time. - They stored passwords for their managed server customers in plaintext until September 2011 and got hacked. I hope they learned from that, but still, extremely stupid.
- coob 14y ago
  > So what is "Tuesday night"? I agree they should be more specific, but most people would reasonably assume Tuesday night to be Tuesday->Wednesday, as Monday->Tuesday is Tuesday morning.
  - kami8845 14y ago
    I also don't see why you would assume Tuesday night to be early on Tuesday.
    - epo 14y ago
      Because most people assume night follows day.
Hates_ 14y ago
The only issue we've had with Hetzner was related to billing. Our payment failed on a Friday afternoon, and even after updating the details, payment wasn't taken and the server resumed until Monday morning. Apart from that one hicup, it's been very reliable so far.
werid 14y ago
> you do your own backups they do offer 100Gb storage space though. > they bill only after the end of month. had problems when card expired you blame them when you don't update your payment information? i've been there long enoough to go through several cards, never had problems.
- tdr 14y ago
  I didn't blame anyone: > Great hosters! And I mean it. The payment problem appeared after my card expired (the second month of using Hetzner) and the new one didn't arrive. They understood the situation and allowed me to fix the situation in a couple of days.

by tdr 14y ago

jerguismi 14y ago

I have been using hetzner for all my servers for about 2-3 years, and have been very happy with them. I can remember only one, brief downtime.

thibaut_barrere 14y ago

Did you measure the latency difference by any chance? I am really considering buying one host there, would love to get an idea on this.

tdr 14y ago
NY: ~100ms CA: just under 200ms Asia: even +300ms didn't check Southern hemisphere
- thibaut_barrere 14y ago
  Great, thanks!
- matt4711 14y ago
  Australia ~350ms
- ot 14y ago
  "Speed of light sucks" (John Carmack)
- Sapient 14y ago
  South Africa, ~210ms
MehdiEG 14y ago
That's what typical response times look like: http://i45.tinypic.com/qq1xmd.png http://i45.tinypic.com/qq1xmd.png (this measures the total time to download a static Hello World HTML page 325 bytes in size hosted on IIS from an EX 4S server in Hetzner's DC15 data centre).
- thibaut_barrere 14y ago
  Thanks for providing a screenshot - exactly what I needed to know!
deanpcmad 14y ago
But also you could use Cloudflare to make your site faster in these regions :)
kragen 14y ago
250ms to Fibertel in Buenos Aires.

WA 14y ago

I'm also a customer for quite some time with various servers. Pros: - virtual private servers (VPS) have a tun/tap device so that you can use the VPS as a VPN server. this is not necessarily common with all hosters - good speed/connection/reliability - good hardware for a fair price Cons: - I usually don't need to talk to customer support often, but I rent a managed server and once in a while, they shut it down for a major update. This is totally fine and they even try to do this in the night, but it happened already twice that they couldn't tell me the exact time (in a range of minutes) in advance when they shut it down and they just said something like "server is offline sometime between 7am and 11am". I have paying customers on my server and I want to put the website in maintenance mode to prevent data loss. "Sometime between 7am and 11am" is NOT an acceptable answer. The downtime itself is a matter of 5 minutes, but I would expect an accurate time to shorten the maintenance period. - They announced a server downtime for "Tuesday night" once. So what is "Tuesday night"? Is it the night from Monday to Tuesday or Tuesday to Wednesday? Guess what, I put my website in maintenance mode in the wrong night. I hope, next time they'll get that straight and announce the correct date and time. - They stored passwords for their managed server customers in plaintext until September 2011 and got hacked. I hope they learned from that, but still, extremely stupid.

coob 14y ago
> So what is "Tuesday night"? I agree they should be more specific, but most people would reasonably assume Tuesday night to be Tuesday->Wednesday, as Monday->Tuesday is Tuesday morning.
- kami8845 14y ago
  I also don't see why you would assume Tuesday night to be early on Tuesday.
  - epo 14y ago
    Because most people assume night follows day.

Hates_ 14y ago

The only issue we've had with Hetzner was related to billing. Our payment failed on a Friday afternoon, and even after updating the details, payment wasn't taken and the server resumed until Monday morning. Apart from that one hicup, it's been very reliable so far.

werid 14y ago

> you do your own backups they do offer 100Gb storage space though. > they bill only after the end of month. had problems when card expired you blame them when you don't update your payment information? i've been there long enoough to go through several cards, never had problems.

tdr 14y ago
I didn't blame anyone: > Great hosters! And I mean it. The payment problem appeared after my card expired (the second month of using Hetzner) and the new one didn't arrive. They understood the situation and allowed me to fix the situation in a couple of days.