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A Amazon marketplace product I ordered was wrong. I ordered a memory module and got the wrong one. After checkingy order I saw that I ordered the right one. No
by senden9 3y ago
A Amazon marketplace product I ordered was wrong. I ordered a memory module and got the wrong one. After checkingy order I saw that I ordered the right one. No problem, I thought. Filled a return form, entered "wrong product" as reason, send it back.
The marketplace reseller denied my refund because he claims I swapped the product. I escalated the issue to the Amazon support. They told my that this decision is final and I can nothing do about it. I let my lawyer send them a letter. Only then Amazon gave me my money back.
This if the story how Amazon lost me as a long time customer because of poor and stubborn support over a 23€ product.
- tananaev 3y agoTo be fair, they have to deal with a lot of returns fraud.
- Larrikin 3y agoWhy are you being fair to one of the richest companies in the world. They could afford to hire huge swathes of engineers and customer support reps to learn the truth.
- bigfishrunning 3y agoYou should be fair to everyone, from the richest to the poorest. Fair has no economic boundaries.
- deleted 3y ago[deleted]
- eyegor 3y agoI'm more curious what led you to contact a lawyer over a $20 loss... I don't think I've met a lawyer who was cheap enough for that to make sense. If you're going to fight a vendor, why not just do a bank chargeback?
- navigate8310 3y agoMay family pro-bono