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Agreed. I find it utterly exhausting to talk to most humans, at least when my goal is purely transactional or functional. Human conversation takes work. Let's s
by Cheer2171 3y ago
Agreed. I find it utterly exhausting to talk to most humans, at least when my goal is purely transactional or functional. Human conversation takes work. Let's save it for what matters.
People hate call centers. I don't want to have a conversation with some human or human-parity AI at my airline, I want to change my flight in 3 clicks. In retail and fast food, self-checkout and online or kiosk ordering is popular for a reason.
I've found myself feeling those same feelings when being forced to have conversations with a chatbot. Chatting with ChatGPT just for fun can be fun, but it can be just as painful as a call center if you need to get something specific done. In order to cancel a hotel reservation, I was having to chat with some bot. It made it into a whole conversation, with brief pauses. It should have been 3 clicks.