On an unrelated note: I noticed people always complained about GMail having bad service (like me, when I couldn't open particular pieces of mail for a few days

On an unrelated note: I noticed people always complained about GMail having bad service (like me, when I couldn't open particular pieces of mail for a few days at a time). How do these problems change when we become paying customers of Google? When I get a Google drive, do I get help in fixing problems? Or is that a lie I want to believe in?