Yes, it's stunning. Print-outs of the support system tickets are shown in the inquiry [1] (e.g. the ones with former technical support engineers). For instance

Yes, it's stunning. Print-outs of the support system tickets are shown in the inquiry [1] (e.g. the ones with former technical support engineers). For instance, there is one from October/November 1999 with conversation history of people from different levels of support, where you can see they (the support and software engineers) knew the exact amount of money missing and that the caller was "very agitated as he keeps having problems with the system when balancing. He thinks it is a system problem". I haven't seen support system tickets where they stated the discrepancies were caused by Horizon in the inquiry (obviously in court they proved there actually were), but I only watched a few hours of this so far. And the support engineers stated they did not grasp the implications of the callers having discrepancies. The support engineers even visited the callers on-site. [1] https://www.youtube.com/@postofficehorizonitinquiry947/videos https://www.youtube.com/@postofficehorizonitinquiry947/video...