All they had to do was say: "You're being laid off. It's not due to your performance and it is due to economic conditions affecting cloudflare. We're sorry, her

All they had to do was say: "You're being laid off. It's not due to your performance and it is due to economic conditions affecting cloudflare. We're sorry, here's how your benefits etc. will work out." That's it. They don't need to hug her or be touchy feely. Just be PROFESSIONAL. Tech companies instead try this creepy middle ground (uncanny valley) of quasi-niceness instead of giving it to her straight. Now it's blown up in their face.