Good for her. There isn't a "good" way to do layoffs, but "being laid off by someone you've never met before" is up there with the "bad" ways. Also, there's a

Good for her. There isn't a "good" way to do layoffs, but "being laid off by someone you've never met before" is up there with the "bad" ways. Also, there's absolutely no reason why, in the event of layoffs, you should EVER blame the employee or point to something they could have changed. Layoffs happen because management fucked up. Own that and let the employee off the hook.