I think what they are saying is that they're being too unreliable/unprofessional. Like "whoops, my grandpa spilled is coffee on the server so we're down again.

I think what they are saying is that they're being too unreliable/unprofessional. Like "whoops, my grandpa spilled is coffee on the server so we're down again." This is not the vibe that I'm getting from their messaging and this is the first time in my 2ish years of paying that I've ever felt impacted.