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MSFT employee here. Cannot say for the entire Microsoft, but in Azure the only way to access customer data is through support flow for cases where customer exp
by zmaks100 3y ago
MSFT employee here.
Cannot say for the entire Microsoft, but in Azure the only way to access customer data is through support flow for cases where customer explicitly gave permissions. Otherwise support portal will not allow access. And there is no other way of accessing customer data. Access is revoked after a case is closed.
The incentive for customers to give this access is simple - with this my team can answer questions right away without very lengthy back and forth (especially if customer is in different time zone). Which results in (way) faster support and problem resolution.
- wolverine876 3y agoWhat about executives and other higher-ups? If they want to know about my internal business operations - for example, if we are competitors, they are looking to invest, etc. Is there technical protection? Is it encrypted in a way that's only accessible to me?
- WarOnPrivacy 3y ago> MSFT employee here. > Cannot say for the entire Microsoft, but in Azure the only way to access customer data is through support flow for cases where customer explicitly gave permissions. That article notes that Microsoft says Microsoft accesses our data and make it available to 7xx 3rd parties. It is safe to assume that Microsoft has automated process to violate our privacy and not eyeballs and fingers. So you don't really need to defend Azure tech support because no one is accusing Azure tech support.