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I went out of my way to charge the vehicle before returning, returned it with 98% it but was still charged extra. Complaints to their call centre got me nowhere

by Aspos 3y ago

I went out of my way to charge the vehicle before returning, returned it with 98% it but was still charged extra. Complaints to their call centre got me nowhere and I just resolved not use Hertz ever again. The only winner here is Polestar. That will be the next car I'll buy.

scottyah 3y ago
It's very odd that you start with a policy complaint against Hertz that is factually false^1 (maybe the agent didn't know?) then the conclusion is to buy a Polestar. 1. We ask you to return the EV with at least the same level of charge or 75% (whichever is lower). via https://images.hertz.com/pdfs/ENGB_EV_RENTAL_TERMS.pdf https://images.hertz.com/pdfs/ENGB_EV_RENTAL_TERMS.pdf
- Aspos 3y ago
  That's right! Front-end staff trump any company policies. Polestar is amazing though. I am telling you this as a Kia EV6 owner.
- gnicholas 3y ago
  Why would you allege that what @aspos says is factually false? Perhaps this happened before their policy was updated, or perhaps the person working there didn't know (or was a jerk).