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Would it help to think of it as two workflows? The first workflow ends with a human. The second workflow is triggered by the human. To build those two workflows
by koliber 3y ago
Would it help to think of it as two workflows? The first workflow ends with a human. The second workflow is triggered by the human. To build those two workflows, use whatever tools allow you to build such no-human-in-the-loop workflows.
- apercu 3y agoWouldn't you want to track the flow through the all components though? Case management for example - case is created, case is triaged, case is (hopefully) closed. That way there is visibility. If it's workflow A/tool A, some human using tool B, and then workflow C/tool C, absent integration you lose external visibility at each step, or you have to go check in Tool A to see if work flow made it to Human, and so on.
- jpochtar 3y agoyeah one flow for all the stages is the way. I like having a "status" column, and have a different task queue depending on the status