You tell engineers that only you understand the customer, then tell the customer only you understand the engineers. But truly speaking you understand neither. I

You tell engineers that only you understand the customer, then tell the customer only you understand the engineers. But truly speaking you understand neither. It is just a sweetspot of information asymmetry, pseudoscience and falsehoods. The days of middle management are counted. Everyone wants middle management and their endless excuses for not having hard skills gone. If you are micromanaging you don't understand software and don't understand management.