We're using Front right now at work, and I don't really like it either. I can never merge convos that I want to combine, and I keep feeling like I'm probably mi

We're using Front right now at work, and I don't really like it either. I can never merge convos that I want to combine, and I keep feeling like I'm probably missing (or losing) important things =/ I would not use this service again. This is more "ticketing" than "shared email", but about 10 years ago I used Freshdesk and really liked it: https://www.freshworks.com/freshdesk/ https://www.freshworks.com/freshdesk/, once I spent the time to properly set up its rules etc. It was much nicer to work with than Zendesk or Jira ServiceDesk. Other than that, I've also actually just shared a regular Gmail inbox with several others, and we used a system of labels and inbox filters/sections and such to manage it. That actually worked surprisingly well for our small team (3-5 users). Hope someone else has better recommendations...