> they didn't intent to question your identity. Of course, but, to give you a sense why I felt so annoyed, the conversation went something like this: > What i

> they didn't intent to question your identity. Of course, but, to give you a sense why I felt so annoyed, the conversation went something like this: > What is your last name sir? "de Bakker" > That name is invalid. What is your name? My last name is "de Bakker". > That name is invalid. You need to give a valid name. "de Bakker" is my last name. It's on my passport. > Sir, if you don't cooperate I'm gonna hang up and proceed with the next customer. What's your name? So it was very clear that I was the one at fault here.