Agreed, these broken software systems are a symptom and cannot be treated solely as a technical problem to be fixed in isolation. HMCTS is spending ~50 - 100x

Agreed, these broken software systems are a symptom and cannot be treated solely as a technical problem to be fixed in isolation. HMCTS is spending ~50 - 100x the amount required (on private consultants) to create these broken IT systems whilst other parts of the justice system are starved of resources. A radical change in culture and leadership is required.