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Emotional abuse can cause more severe PTSD than other forms[1] and help desk (really any call center) occupations deal with far too much of it. Sure you can be
by candiddevmike 3y ago
Emotional abuse can cause more severe PTSD than other forms[1] and help desk (really any call center) occupations deal with far too much of it. Sure you can be pedantic around the phrasing, but do not hand wave how crushing these kinds of jobs are.
1 - https://www.talkspace.com/mental-health/conditions/articles/ptsd-from-emotional-abuse/ https://www.talkspace.com/mental-health/conditions/articles/...
- deleted 3y ago[deleted]
- NoZebra120vClip 3y agoI'm not sure what you consider to be the source(s) of "emotional abuse" for a Help Desk or call center employee, but nobody who works on the phones for customers is required to endure any sort of egregious verbal abuse from them. Such a worker should be free to warn them, and then hang up or refer the to management as appropriate. It is certainly a good skill to be able to defuse situations where the customer is angry and ranting, but there is hopefully no personal or intimate connection with said customers, and that's really the key to effective emotional abuse. Likewise, the worker is hopefully not enduring emotional abuse from coworkers or management in the course of their jobs, although this is also a possible thing.