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PTSD is generally indicated for people experiencing situations that involve say trauma rather than distressing. However, enough exposure to distressing might b

PTSD is generally indicated for people experiencing situations that involve say trauma rather than distressing. However, enough exposure to distressing might be considered trauma. Anyway, this is all arse backwards: You start off with a diagnosis of PTSD based on symptoms and try to work out causation, through diagnosis. You don't start off with: "I worked on a helpdesk for attorneys and therefore I have PTSD".

candiddevmike 3y ago
Emotional abuse can cause more severe PTSD than other forms[1] and help desk (really any call center) occupations deal with far too much of it. Sure you can be pedantic around the phrasing, but do not hand wave how crushing these kinds of jobs are. 1 - https://www.talkspace.com/mental-health/conditions/articles/ptsd-from-emotional-abuse/ https://www.talkspace.com/mental-health/conditions/articles/...
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- NoZebra120vClip 3y ago
  I'm not sure what you consider to be the source(s) of "emotional abuse" for a Help Desk or call center employee, but nobody who works on the phones for customers is required to endure any sort of egregious verbal abuse from them. Such a worker should be free to warn them, and then hang up or refer the to management as appropriate. It is certainly a good skill to be able to defuse situations where the customer is angry and ranting, but there is hopefully no personal or intimate connection with said customers, and that's really the key to effective emotional abuse. Likewise, the worker is hopefully not enduring emotional abuse from coworkers or management in the course of their jobs, although this is also a possible thing.
evilduck 3y ago
To add, it’s worth noting that what gives Person A trauma may not give Person B trauma. The situation is not a prescription for mental trauma. Two combat vets who fought side by side in the same battle can walk away with wildly different effects. Someone working a help desk may feel immense stress, even trauma over time, while another thrives under the same circumstances. Trivializing PTSD to “I worked a shitty help desk job before, I get it” is not a great take.

candiddevmike 3y ago

Emotional abuse can cause more severe PTSD than other forms[1] and help desk (really any call center) occupations deal with far too much of it. Sure you can be pedantic around the phrasing, but do not hand wave how crushing these kinds of jobs are. 1 - https://www.talkspace.com/mental-health/conditions/articles/ptsd-from-emotional-abuse/ https://www.talkspace.com/mental-health/conditions/articles/...

deleted 3y ago
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NoZebra120vClip 3y ago
I'm not sure what you consider to be the source(s) of "emotional abuse" for a Help Desk or call center employee, but nobody who works on the phones for customers is required to endure any sort of egregious verbal abuse from them. Such a worker should be free to warn them, and then hang up or refer the to management as appropriate. It is certainly a good skill to be able to defuse situations where the customer is angry and ranting, but there is hopefully no personal or intimate connection with said customers, and that's really the key to effective emotional abuse. Likewise, the worker is hopefully not enduring emotional abuse from coworkers or management in the course of their jobs, although this is also a possible thing.

evilduck 3y ago

To add, it’s worth noting that what gives Person A trauma may not give Person B trauma. The situation is not a prescription for mental trauma. Two combat vets who fought side by side in the same battle can walk away with wildly different effects. Someone working a help desk may feel immense stress, even trauma over time, while another thrives under the same circumstances. Trivializing PTSD to “I worked a shitty help desk job before, I get it” is not a great take.