Fascinating: > The first thing that struck me was an absolutely rock-solid commitment to gaining the trust of the customer, the employees, the suppliers and bu

Fascinating: > The first thing that struck me was an absolutely rock-solid commitment to gaining the trust of the customer, the employees, the suppliers and business partners. Almost every rule or method or procedure of the company was built around ensuring that. To be frank, I hadn’t seen something like that before. Yes, looking after your customers is a standard prerequisite for a good retail company, so that wasn’t so different or difficult to understand. But really looking after your employees, that was something new to me. For example, having a mantra that says, let’s pay our people as much as we possibly can. I had been involved in the complete opposite before. What do we need to pay; don’t pay a cent more, would probably be the mantra of most of the other business conversations that I had been involved in.