4 ms·

Apple recently quoted me 2,300$ to fix just one broken keyboard key (it was M, if you were wondering), because according to them the water sensors were tripped

Apple recently quoted me 2,300$ to fix just one broken keyboard key (it was M, if you were wondering), because according to them the water sensors were tripped and it's policy to replace the mtherboard if that happens. Which apparently costs more than buying another two working identical MacBook Pros. The laptop has never gotten wet, and everything apart from the M key was working perfectly.

miked85 3y ago
Your O key might be broken as well
spuz 3y ago
What did you do in the end? Take it to a 3rd party repair shop?
chongli 3y ago
Do you live in a hot, humid climate? I think a lot of those water alarm stickers show false positives if people move from a cold, air conditioned place to the humid outdoors. Condensation is unavoidable unless you wrap the laptop in fairly airtight bag every time you go out.
- macNchz 3y ago
  I am certain that many people have been denied warranty claims because they live in cold climates and visit indoor swimming pools regularly (coaches/lifeguards/spectators etc). The condensation in that situation is impressive.
  - smaudet 3y ago
    I came here to point this out - sounds like a class action lawsuit waiting to happen. Whenever there is a 'detection' method it's almost never foolproof and usually pretty junk. For me at least, add it to the list of reasons why "never Apple", dirty broken process by another corrupt tech company.
    - snuxoll 3y ago
      It's okay, we did the same thing for warranty claims when I worked CS and Tech Support for one of the major phone carriers a decade ago. If the LDI was tripped we wouldn't replace it under warranty, and I'm sure there was more than one warranty replacement I rejected that was a false trip instead of actual liquid damage (a better indicator for this is corrosion on solder joints than those stupid stickers).
drewg123 3y ago
My fiance had a similar experience with actual liquid damage. I've forgotten the details, but she spilled a tiny bit of a drink into her M1 MBP keyboard, taking out most of the lower half of the keyboard. Apple wanted roughly the cost of a new M1 MBP to fix it. She ended up just getting a BT keyboard..
beretguy 3y ago
To fix this problem never buy a Mac again.

miked85 3y ago

Your O key might be broken as well

spuz 3y ago

What did you do in the end? Take it to a 3rd party repair shop?

chongli 3y ago

Do you live in a hot, humid climate? I think a lot of those water alarm stickers show false positives if people move from a cold, air conditioned place to the humid outdoors. Condensation is unavoidable unless you wrap the laptop in fairly airtight bag every time you go out.

macNchz 3y ago
I am certain that many people have been denied warranty claims because they live in cold climates and visit indoor swimming pools regularly (coaches/lifeguards/spectators etc). The condensation in that situation is impressive.
- smaudet 3y ago
  I came here to point this out - sounds like a class action lawsuit waiting to happen. Whenever there is a 'detection' method it's almost never foolproof and usually pretty junk. For me at least, add it to the list of reasons why "never Apple", dirty broken process by another corrupt tech company.
  - snuxoll 3y ago
    It's okay, we did the same thing for warranty claims when I worked CS and Tech Support for one of the major phone carriers a decade ago. If the LDI was tripped we wouldn't replace it under warranty, and I'm sure there was more than one warranty replacement I rejected that was a false trip instead of actual liquid damage (a better indicator for this is corrosion on solder joints than those stupid stickers).

drewg123 3y ago

My fiance had a similar experience with actual liquid damage. I've forgotten the details, but she spilled a tiny bit of a drink into her M1 MBP keyboard, taking out most of the lower half of the keyboard. Apple wanted roughly the cost of a new M1 MBP to fix it. She ended up just getting a BT keyboard..

beretguy 3y ago

To fix this problem never buy a Mac again.