4 ms·

Can an expert explain some context here?? This seems like a less-well-phrased version of Norman’s principles, which were the ones I was taught in HCI class. Th

by bbor 3y ago

Can an expert explain some context here?? This seems like a less-well-phrased version of Norman’s principles, which were the ones I was taught in HCI class. The author is clearly some sort of textbook author so they know what they’re talking about, but these principles seem like they were written without considering past work. Like “short term memory load” seems like a phrase that would be replaced by “cognitive load” by most authors, even if it’s technically a little bit less specific. Some of the principles are pretty much identical (consistency), while others seem oddly phrased (like “prevent errors” instead of “constraints”). Obviously these principles are great, just seems like there has to be a story about the academic drama here.

ivan_gammel 3y ago
I was not familiar with this author, but they mentioned that these principles were defined around 1985 — before Nielsen‘s heuristics. A lot of things were different 40 years ago, so language may indeed seem a bit archaic.
- bbor 3y ago
  Ah okay saw the textbook publish date and stupidly assumed that was the overall date. Thanks, makes sense! In that case this is a fascinating look into the past and a testament to how solid these principle are, since they’ve endured and popped up in similar lists.
jonstewart 3y ago
Ben Schneiderman is an ACM Fellow and CS professor emeritus of the University of Maryland-College Park. These 8 principles are from his 1986 book. He’s done a lot of work in infovis and HCI and is the inventor of the treemap visualization. https://en.m.wikipedia.org/wiki/Ben_Shneiderman https://en.m.wikipedia.org/wiki/Ben_Shneiderman
sib 3y ago
No drama, just history! Ben Shneiderman's been doing "UX" research since before it was a defined term (previously called "Human-Computer Interaction" or even "Man-Machine Interfaces"). He was my thesis advisor in the early 1990's and first published these guidelines in the 1980's.
DonHopkins 3y ago
Donald Norman and Ben Shneiderman are old friends and colleagues. https://www.nngroup.com/news/item/hci-pioneers-photos/ https://www.nngroup.com/news/item/hci-pioneers-photos/ NN/g News; HCI Pioneers Photos; Announcements; September 8, 2015 Professor Ben Shneiderman (University of Maryland) is one of the founders of the discipline of human-computer interaction (HCI) and has produced breakthrough research and influential textbooks since the early 1980s. He is also an accomplished photographer from a family of world-class photographers. Dr. Shneiderman has now released a website that collects many of his photographs from the last 32 years of the field's other pioneers, including Jakob Nielsen and Don Norman. It's amazing how young they look in the early photos :-) https://hcipioneers.wordpress.com/ https://hcipioneers.wordpress.com/ Shneiderman's comment on launching this history site: "My goal is to make HCI more visible and tell our history more widely. I think HCI designs have had as much impact as Moore’s Law in bringing the web and mobile devices to the world." Since this is a photohistory, it's much more approachable than most history sites. Well worth perusing for anybody with an interest in where we come from. ---- Ben Shneiderman coined and defined the term "Direct Manipulation": http://www.csc.kth.se/utbildning/kth/kurser/DH3050/hcihist11/DM.pdf http://www.csc.kth.se/utbildning/kth/kurser/DH3050/hcihist11... https://news.ycombinator.com/item?id=11365359 https://news.ycombinator.com/item?id=11365359 DonHopkins on March 27, 2016 | next [–] Wow, Ben Shneiderman looks so young in that photo. He's still hard at work making computers easier for people to use, and he just published a major update to his classic book, "Designing the User Interface: Strategies for Effective Human-Computer Interaction", which just went to the printers and will be available on April 26. [1] I enjoyed working with him at the University of Maryland Human Computer Interaction Lab, and the experience deeply influenced everything I've done since. Ben is the human who suggested the field be called "Human Computer Interaction" instead of "Computer Human Interaction", to put humans first. He defined the term Direct Manipulation [2] as: 1) continuous representation of the objects and actions, 2) rapid, incremental, and reversible actions, and 3) physical actions and gestures to replace typed commands. He also came up with the blue underlined hypertext link, as well as embedded graphical links [3] for the "HyperTIES" system [4]. Here's a paper I published when I was at HCIL, about a visual PostScript programming environment that featured "direct stack manipulation": "The Shape of PSIBER Space - October 1989". [5] Ben's an avid photographer, and has published this photo history of SIGCHI conferences. [6] [1] http://www.amazon.com/Designing-User-Interface-Human-Computer-Interaction/dp/0321537351 http://www.amazon.com/Designing-User-Interface-Human-Compute... [2] https://en.wikipedia.org/wiki/Direct_manipulation_interface https://en.wikipedia.org/wiki/Direct_manipulation_interface [3] https://www.youtube.com/watch?v=fZi4gUjaGAM https://www.youtube.com/watch?v=fZi4gUjaGAM [4] http://www.cs.umd.edu/hcil/hyperties/ http://www.cs.umd.edu/hcil/hyperties/ [5] http://www.donhopkins.com/drupal/node/97 http://www.donhopkins.com/drupal/node/97 [6] http://www.sigchi.org/photohistory/lib_viewer.jsp?lib=chi http://www.sigchi.org/photohistory/lib_viewer.jsp?lib=chi ---- Ben Shneiderman founded the University of Maryland Human Computer Interaction Lab, but instead of calling it "Computer Human Interaction" like CHI, he put Humans first instead of Computers. https://news.ycombinator.com/item?id=35736775 https://news.ycombinator.com/item?id=35736775 * 4 points by DonHopkins 8 months ago | root | parent | prev | next [–] That's a point Ben Shneiderman insisted on making in 1983, when he named his "Human Computer Interaction Lab" at the University of Maryland HCIL instead of CHIL, where I worked with him from 1986-1990. Go Terps! ;) Do you have any citations of European or other labs using that human-first convention before 1983? University of Maryland Human–Computer Interaction Lab: https://en.wikipedia.org/wiki/University_of_Maryland_Human%E2%80%93Computer_Interaction_Lab https://en.wikipedia.org/wiki/University_of_Maryland_Human%E... Ben Shneiderman: https://en.wikipedia.org/wiki/Ben_Shneiderman https://en.wikipedia.org/wiki/Ben_Shneiderman Ben also coined the term "Direct Manipulation", and came up with the design of making links blue for the early HyperTIES hypermedia system we developed at HCIL. https://en.wikipedia.org/wiki/Direct_manipulation_interface https://en.wikipedia.org/wiki/Direct_manipulation_interface Revisiting why hyperlinks are blue (blog.mozilla.org): https://blog.mozilla.org/en/internet-culture/why-are-hyperlinks-blue-revisited/ https://blog.mozilla.org/en/internet-culture/why-are-hyperli... https://news.ycombinator.com/item?id=29897811 https://news.ycombinator.com/item?id=29897811 https://news.ycombinator.com/item?id=29921532 https://news.ycombinator.com/item?id=29921532 >Ben Shneiderman recalled that "Tim told me at the time that he was influenced by our design as he saw it in the Hypertext on Hypertext project". Hypertext on Hypertext CACM1988: https://www.youtube.com/watch?v=29b4O2xxeqg https://www.youtube.com/watch?v=29b4O2xxeqg 30 YEARS AT THE UNIVERSITY OF MARYLAND’S HUMAN-COMPUTER INTERACTION LAB (HCIL). (2013) By Ben Shneiderman, Kent Norman, Catherine Plaisant, Benjamin Bederson, Allison Druin, Jennifer Golbeck: http://interactionsdev.acm.org/archive/view/september-october-2013/30-years-at-the-university-of-marylands-human-computer-interaction-lab-hcil http://interactionsdev.acm.org/archive/view/september-octobe... >One attraction of the University of Maryland was its strong psychology department. My computing colleagues were intrigued by my early attempts to use empirical techniques to study programmers as they wrote, modified, or debugged programs. These crossover ideas caught the attention of Azriel Rosenfeld (1931–2004), a world leader in computer vision, who was forming an interdisciplinary Center for Automation Research (CfAR). He led the Computer Vision Lab and invited me to form a Human-Computer Interaction Lab when he launched CfAR in 1983. In a campus reorganization, HCIL became a unit in the Institute for Advanced Computer Studies and eventually became jointly managed with the iSchool. >Rosenfeld's invitation advanced my efforts by at least five years, giving credibility to the "marriage of computer science and psychology," which I described in my 1980 book, Software Psychology. Gaining credibility was important, as this was still a time when many computer scientists were unsure about the value of psychological studies of programmers and database systems' users, and even the growing field of interactive computer systems. The term human-computer interaction (HCI) was still novel, but I insisted on putting the human first, as opposed to the ACM's choice of computer-human interaction to make a more pronounceable name, "CHI." Ken Perlin: https://en.wikipedia.org/wiki/Ken_Perlin https://en.wikipedia.org/wiki/Ken_Perlin Ken Perlin's Blog: http://blog.kenperlin.com/?p=237 http://blog.kenperlin.com/?p=237 >Human first (May 29th, 2008) >I spent the day today at the annual end-of-year symposium of the Human Computer Interaction Lab (HCIL) at the University of Maryland. All three of the Lab’s successive directors – Ben Shneiderman, Ben Bederson and Allison Druin – were there, and they are all good friends of mine. Ben Shneiderman founded the lab in 1983. He is one of the fathers of the field of HCI research, and is a font of wisdom on many subjects. Ben Bederson, with whom I’ve been friends since he was in grad school, took over the lab directorship in 2000. Allison, who is married to Ben Bederson, became the lab’s director in 2006. I actually know Allison the longest of the three. I have had lots of time to talk with all three of them in the last twenty four hours, which has been great fun. >The wonderful thing about the HCIL, as Allison pointed out today, is that it puts the “human” first. Much of computer science research seems to forget that there are such things as humans. Instead it seems to be a quest for a kind of abstract algorithmic purity, as though computer science were merely a branch of mathematics. The HCIL people have been way ahead of the curve in recognizing that the real power of computers comes when we find ways to interweave that power with the complementary power of the human mind. Computation is indeed enormously powerful, but computation that augments human thought is downright transformative. And to achieve that, you’ve got to understand human thought. >This is rather tricky for many academics, because it requires bridging the large gap in scientific subcultures between computer science on the one hand, and psychology on the other. It’s very hard to get academic recognition when any given reviewer of your manuscript is not going to understand half of what you are saying. To me the people at HCIL are visionary because they recognized, a full quarter of a century ago – long before it was fashionable – the need to reconcile these two parts of the problem. >And they are still at it. Only now the world is starting to catch up. >Ben Shneiderman says on June 3, 2008 at 8:12 pm: >Thanks Ken… for your kind words and thoughtful contribution to the 25th Anniversary events…. it’s great to see that our message was heard and received in a warm human way. Sincerely… Ben Shneiderman Designing to Facilitate Browsing: A Look Back at the Hyperties Workstation Browser: By Ben Shneiderman, Catherine Plaisant, Rodrigo Botafogo, Don Hopkins, William Weiland. Published in Hypermedia, vol. 3, 2 (1991)101–117. https://donhopkins.medium.com/designing-to-facilitate-browsing-a-look-back-at-the-hyperties-workstation-browser-535eab3a3b3c https://donhopkins.medium.com/designing-to-facilitate-browsi... HyperTIES Discussions from Hacker News: https://donhopkins.medium.com/hyperties-discussions-from-hacker-news-937d156f0330 https://donhopkins.medium.com/hyperties-discussions-from-hac... An Empirical Comparison of Pie vs. Linear Menus: Jack Callahan, Don Hopkins, Mark Weiser () and Ben Shneiderman. Computer Science Department University of Maryland College Park, Maryland 20742 () Computer Science Laboratory, Xerox PARC, Palo Alto, Calif. 94303. Presented at ACM CHI’88 Conference, Washington DC, 1988. https://donhopkins.medium.com/an-empirical-comparison-of-pie-vs-linear-menus-466c6fdbba4b https://donhopkins.medium.com/an-empirical-comparison-of-pie...
marapuru 3y ago
This post also reminded me of Nielsens' Heuristics. I can still recall them by heart and never heard of Shneiderman. I can't shake the feeling that Nielsen (& Norman) simply marketed and productized their principles way better.

by bbor 3y ago

ivan_gammel 3y ago

I was not familiar with this author, but they mentioned that these principles were defined around 1985 — before Nielsen‘s heuristics. A lot of things were different 40 years ago, so language may indeed seem a bit archaic.

bbor 3y ago
Ah okay saw the textbook publish date and stupidly assumed that was the overall date. Thanks, makes sense! In that case this is a fascinating look into the past and a testament to how solid these principle are, since they’ve endured and popped up in similar lists.

jonstewart 3y ago

Ben Schneiderman is an ACM Fellow and CS professor emeritus of the University of Maryland-College Park. These 8 principles are from his 1986 book. He’s done a lot of work in infovis and HCI and is the inventor of the treemap visualization. https://en.m.wikipedia.org/wiki/Ben_Shneiderman https://en.m.wikipedia.org/wiki/Ben_Shneiderman

sib 3y ago

No drama, just history! Ben Shneiderman's been doing "UX" research since before it was a defined term (previously called "Human-Computer Interaction" or even "Man-Machine Interfaces"). He was my thesis advisor in the early 1990's and first published these guidelines in the 1980's.

DonHopkins 3y ago

Donald Norman and Ben Shneiderman are old friends and colleagues. https://www.nngroup.com/news/item/hci-pioneers-photos/ https://www.nngroup.com/news/item/hci-pioneers-photos/ NN/g News; HCI Pioneers Photos; Announcements; September 8, 2015 Professor Ben Shneiderman (University of Maryland) is one of the founders of the discipline of human-computer interaction (HCI) and has produced breakthrough research and influential textbooks since the early 1980s. He is also an accomplished photographer from a family of world-class photographers. Dr. Shneiderman has now released a website that collects many of his photographs from the last 32 years of the field's other pioneers, including Jakob Nielsen and Don Norman. It's amazing how young they look in the early photos :-) https://hcipioneers.wordpress.com/ https://hcipioneers.wordpress.com/ Shneiderman's comment on launching this history site: "My goal is to make HCI more visible and tell our history more widely. I think HCI designs have had as much impact as Moore’s Law in bringing the web and mobile devices to the world." Since this is a photohistory, it's much more approachable than most history sites. Well worth perusing for anybody with an interest in where we come from. ---- Ben Shneiderman coined and defined the term "Direct Manipulation": http://www.csc.kth.se/utbildning/kth/kurser/DH3050/hcihist11/DM.pdf http://www.csc.kth.se/utbildning/kth/kurser/DH3050/hcihist11... https://news.ycombinator.com/item?id=11365359 https://news.ycombinator.com/item?id=11365359 DonHopkins on March 27, 2016 | next [–] Wow, Ben Shneiderman looks so young in that photo. He's still hard at work making computers easier for people to use, and he just published a major update to his classic book, "Designing the User Interface: Strategies for Effective Human-Computer Interaction", which just went to the printers and will be available on April 26. [1] I enjoyed working with him at the University of Maryland Human Computer Interaction Lab, and the experience deeply influenced everything I've done since. Ben is the human who suggested the field be called "Human Computer Interaction" instead of "Computer Human Interaction", to put humans first. He defined the term Direct Manipulation [2] as: 1) continuous representation of the objects and actions, 2) rapid, incremental, and reversible actions, and 3) physical actions and gestures to replace typed commands. He also came up with the blue underlined hypertext link, as well as embedded graphical links [3] for the "HyperTIES" system [4]. Here's a paper I published when I was at HCIL, about a visual PostScript programming environment that featured "direct stack manipulation": "The Shape of PSIBER Space - October 1989". [5] Ben's an avid photographer, and has published this photo history of SIGCHI conferences. [6] [1] http://www.amazon.com/Designing-User-Interface-Human-Computer-Interaction/dp/0321537351 http://www.amazon.com/Designing-User-Interface-Human-Compute... [2] https://en.wikipedia.org/wiki/Direct_manipulation_interface https://en.wikipedia.org/wiki/Direct_manipulation_interface [3] https://www.youtube.com/watch?v=fZi4gUjaGAM https://www.youtube.com/watch?v=fZi4gUjaGAM [4] http://www.cs.umd.edu/hcil/hyperties/ http://www.cs.umd.edu/hcil/hyperties/ [5] http://www.donhopkins.com/drupal/node/97 http://www.donhopkins.com/drupal/node/97 [6] http://www.sigchi.org/photohistory/lib_viewer.jsp?lib=chi http://www.sigchi.org/photohistory/lib_viewer.jsp?lib=chi ---- Ben Shneiderman founded the University of Maryland Human Computer Interaction Lab, but instead of calling it "Computer Human Interaction" like CHI, he put Humans first instead of Computers. https://news.ycombinator.com/item?id=35736775 https://news.ycombinator.com/item?id=35736775 * 4 points by DonHopkins 8 months ago | root | parent | prev | next [–] That's a point Ben Shneiderman insisted on making in 1983, when he named his "Human Computer Interaction Lab" at the University of Maryland HCIL instead of CHIL, where I worked with him from 1986-1990. Go Terps! ;) Do you have any citations of European or other labs using that human-first convention before 1983? University of Maryland Human–Computer Interaction Lab: https://en.wikipedia.org/wiki/University_of_Maryland_Human%E2%80%93Computer_Interaction_Lab https://en.wikipedia.org/wiki/University_of_Maryland_Human%E... Ben Shneiderman: https://en.wikipedia.org/wiki/Ben_Shneiderman https://en.wikipedia.org/wiki/Ben_Shneiderman Ben also coined the term "Direct Manipulation", and came up with the design of making links blue for the early HyperTIES hypermedia system we developed at HCIL. https://en.wikipedia.org/wiki/Direct_manipulation_interface https://en.wikipedia.org/wiki/Direct_manipulation_interface Revisiting why hyperlinks are blue (blog.mozilla.org): https://blog.mozilla.org/en/internet-culture/why-are-hyperlinks-blue-revisited/ https://blog.mozilla.org/en/internet-culture/why-are-hyperli... https://news.ycombinator.com/item?id=29897811 https://news.ycombinator.com/item?id=29897811 https://news.ycombinator.com/item?id=29921532 https://news.ycombinator.com/item?id=29921532 >Ben Shneiderman recalled that "Tim told me at the time that he was influenced by our design as he saw it in the Hypertext on Hypertext project". Hypertext on Hypertext CACM1988: https://www.youtube.com/watch?v=29b4O2xxeqg https://www.youtube.com/watch?v=29b4O2xxeqg 30 YEARS AT THE UNIVERSITY OF MARYLAND’S HUMAN-COMPUTER INTERACTION LAB (HCIL). (2013) By Ben Shneiderman, Kent Norman, Catherine Plaisant, Benjamin Bederson, Allison Druin, Jennifer Golbeck: http://interactionsdev.acm.org/archive/view/september-october-2013/30-years-at-the-university-of-marylands-human-computer-interaction-lab-hcil http://interactionsdev.acm.org/archive/view/september-octobe... >One attraction of the University of Maryland was its strong psychology department. My computing colleagues were intrigued by my early attempts to use empirical techniques to study programmers as they wrote, modified, or debugged programs. These crossover ideas caught the attention of Azriel Rosenfeld (1931–2004), a world leader in computer vision, who was forming an interdisciplinary Center for Automation Research (CfAR). He led the Computer Vision Lab and invited me to form a Human-Computer Interaction Lab when he launched CfAR in 1983. In a campus reorganization, HCIL became a unit in the Institute for Advanced Computer Studies and eventually became jointly managed with the iSchool. >Rosenfeld's invitation advanced my efforts by at least five years, giving credibility to the "marriage of computer science and psychology," which I described in my 1980 book, Software Psychology. Gaining credibility was important, as this was still a time when many computer scientists were unsure about the value of psychological studies of programmers and database systems' users, and even the growing field of interactive computer systems. The term human-computer interaction (HCI) was still novel, but I insisted on putting the human first, as opposed to the ACM's choice of computer-human interaction to make a more pronounceable name, "CHI." Ken Perlin: https://en.wikipedia.org/wiki/Ken_Perlin https://en.wikipedia.org/wiki/Ken_Perlin Ken Perlin's Blog: http://blog.kenperlin.com/?p=237 http://blog.kenperlin.com/?p=237 >Human first (May 29th, 2008) >I spent the day today at the annual end-of-year symposium of the Human Computer Interaction Lab (HCIL) at the University of Maryland. All three of the Lab’s successive directors – Ben Shneiderman, Ben Bederson and Allison Druin – were there, and they are all good friends of mine. Ben Shneiderman founded the lab in 1983. He is one of the fathers of the field of HCI research, and is a font of wisdom on many subjects. Ben Bederson, with whom I’ve been friends since he was in grad school, took over the lab directorship in 2000. Allison, who is married to Ben Bederson, became the lab’s director in 2006. I actually know Allison the longest of the three. I have had lots of time to talk with all three of them in the last twenty four hours, which has been great fun. >The wonderful thing about the HCIL, as Allison pointed out today, is that it puts the “human” first. Much of computer science research seems to forget that there are such things as humans. Instead it seems to be a quest for a kind of abstract algorithmic purity, as though computer science were merely a branch of mathematics. The HCIL people have been way ahead of the curve in recognizing that the real power of computers comes when we find ways to interweave that power with the complementary power of the human mind. Computation is indeed enormously powerful, but computation that augments human thought is downright transformative. And to achieve that, you’ve got to understand human thought. >This is rather tricky for many academics, because it requires bridging the large gap in scientific subcultures between computer science on the one hand, and psychology on the other. It’s very hard to get academic recognition when any given reviewer of your manuscript is not going to understand half of what you are saying. To me the people at HCIL are visionary because they recognized, a full quarter of a century ago – long before it was fashionable – the need to reconcile these two parts of the problem. >And they are still at it. Only now the world is starting to catch up. >Ben Shneiderman says on June 3, 2008 at 8:12 pm: >Thanks Ken… for your kind words and thoughtful contribution to the 25th Anniversary events…. it’s great to see that our message was heard and received in a warm human way. Sincerely… Ben Shneiderman Designing to Facilitate Browsing: A Look Back at the Hyperties Workstation Browser: By Ben Shneiderman, Catherine Plaisant, Rodrigo Botafogo, Don Hopkins, William Weiland. Published in Hypermedia, vol. 3, 2 (1991)101–117. https://donhopkins.medium.com/designing-to-facilitate-browsing-a-look-back-at-the-hyperties-workstation-browser-535eab3a3b3c https://donhopkins.medium.com/designing-to-facilitate-browsi... HyperTIES Discussions from Hacker News: https://donhopkins.medium.com/hyperties-discussions-from-hacker-news-937d156f0330 https://donhopkins.medium.com/hyperties-discussions-from-hac... An Empirical Comparison of Pie vs. Linear Menus: Jack Callahan, Don Hopkins, Mark Weiser () and Ben Shneiderman. Computer Science Department University of Maryland College Park, Maryland 20742 () Computer Science Laboratory, Xerox PARC, Palo Alto, Calif. 94303. Presented at ACM CHI’88 Conference, Washington DC, 1988. https://donhopkins.medium.com/an-empirical-comparison-of-pie-vs-linear-menus-466c6fdbba4b https://donhopkins.medium.com/an-empirical-comparison-of-pie...

marapuru 3y ago

This post also reminded me of Nielsens' Heuristics. I can still recall them by heart and never heard of Shneiderman. I can't shake the feeling that Nielsen (& Norman) simply marketed and productized their principles way better.