I live by the following rule: If the cause of an issue hasn't been attributed to a business process, then I haven't dug deep enough. I'm not familiar with thi

I live by the following rule: If the cause of an issue hasn't been attributed to a business process, then I haven't dug deep enough. I'm not familiar with this particular incident, but nothing in the post is giving me the confidence that the business process which led to this situation has been identified. Sounds like they haven't dug deep enough