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The site doesn't provide much technical details but I'd be worried that aggregating data from disperate sources (potentially external) in order to identify and
by jnorthrop 14y ago
The site doesn't provide much technical details but I'd be worried that aggregating data from disperate sources (potentially external) in order to identify and track users could run afoul of privacy laws and regulations. Particularly for companies operating in the EU or those in the US that have access to student, medical, financial or government data.
Also, I'm suspicious of a product that promises a seamless integration of disparate data sources. Anyone who has tried to do that within a company, and I imagine many of us have, knows just how tricky that can be.
I guess some additional details would be nice to have before I'm sold on the promise.
- destraynor 14y agoHey Jeff, I understand where you're coming from. Your recent post on Privacy was very good. It's up to each customer to choose what information they're comfortable sharing. On top of that business data we include communications, and usage data and we source publicly available profile data (though you can disable this if you wish). In terms of seamless, the screenshots aren't faked. It's all there. It all works. Send me a mail (des at intercom dot io) and I'll happily provide any extra details you want. You might find answers in the docs alternatively. http://docs.intercom.io/ http://docs.intercom.io/ Regards, Des
- jnorthrop 14y agoHey thanks for the links to the docs. There's a lot of answers in there. I'll do my do my part and go through them before I email. BTW, you should link that privacy policy from all your pages...