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I have heard lots of speak around this sort of user monitoring recently. Sure, sounds great but how important is it? Is it a priority for a startup? Sure it ma
by sparknlaunch12 15y ago
I have heard lots of speak around this sort of user monitoring recently. Sure, sounds great but how important is it? Is it a priority for a startup?
Sure it may help in converting some new customers. May help existing customers. But is this where you want to spend your time and effort?
- destraynor 15y agoHey SparknLaunch12, "How important is it" Learning from your users is really important for start-ups. It's how you know when you hit MVP, it's how you know what your key values are. But your userbase isn't one big mesh of people. There are active users, premium users, people who signed up once after clicking a HN link and never returned. Being able to break your users down into groups (such as "ActiveMonthly") or "Enterprise" helps you get targetted feedback. On a single user level, if you intend to talk with customers, it's massively useful to know exactly who you're talking to. You'll give a different pitch or response if you know the user has never created an invoice (filed a bug / uploaded a photo/ whatever). As always, the best way is to give it a try. We find it incredibly useful.