You make an excellent point, in many jobs consistency is valued far above outstanding results and should be. If that is not for you, do not work there. But, h

You make an excellent point, in many jobs consistency is valued far above outstanding results and should be. If that is not for you, do not work there. But, having worked in a couple of call centers, I feel obliged to point out not all of them are that way. I have been in call centers for major products where there were no scripts, the representatives (or "agents") were expected to think and help solve problems for the customers as well as provide feedback to other departments making the products. But I will agree those are a minority and in some call centers they are separated out into "level 2" or something equivalent.