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That was a good example of how one should NOT openly respond in public and air dirty laundry. Should have left to “it has come to my attention that X has happe
by nojvek 3y ago
That was a good example of how one should NOT openly respond in public and air dirty laundry.
Should have left to “it has come to my attention that X has happened. It was a one time incident and we did Y to rectify it. I am sorry this happened and we are doing Z so it doesn’t happen again. We deeply value our customers privacy and trust. Our mission is X and I will ensure we will do right by our customers.
- Yours truly, CEO
“
- minimaxir 3y agoHacker News doesn't like corp speak...but sometimes corp speak is infinitely better than the alternative.
- deleted 3y ago[deleted]
- jpgvm 3y agoAddressing what happened directly and providing the concrete steps taken towards rectification is not corp speak. Deflecting and talking about values and abstract things to avoid directly addressing the issue is however and is what should be condemned on HN. Your point still stands though as the emotional petulant rant in this case was even worse than a spineless corp speak response.
- j4yav 3y agoOh and now that you have found a couple more instances, those were also ones that I was aware of but there definitely were not any others.