I had the same problems in the foray into call center work after graduating in a down market. Either you become a work horse that assimilates new skills quickly

I had the same problems in the foray into call center work after graduating in a down market. Either you become a work horse that assimilates new skills quickly, easily beating your neighbors and depended on to "help" out the team or dinged for compliance. Places that fall into the first category usually run out of new skills for you to learn. Places that fall into the second are like the place were this guy landed.