My guess is that it’s a customer support system that has a mode where non-support agents like account managers can in emergencies access a companies carta accou

My guess is that it’s a customer support system that has a mode where non-support agents like account managers can in emergencies access a companies carta account. Imagine a scenario where a founder is freaking out because it seems like the cap table in carta doesn’t match the spreadsheet they’ve been working on, and they’re in the middle of negotiating a funding. They might call their account manager in a panic asking for their help, and the AM might want to see their account setup so that they can more effectively communicate with support. Perfectly justified reason, and a reasonable feature. But I would bet that essentially everyone at “both” cartas who interact with founders or investors have access, and while theoretically every break glass is logged with a justification, and those justifications are audited, every single one says “helping company (company being accessed)”. That’s assuming anyone even looks at the audit trail (Narrator: they do not).