My understanding is that it is generally under control now, but a couple years ago their processing of paper forms was in fact so backed up that the physical sp

My understanding is that it is generally under control now, but a couple years ago their processing of paper forms was in fact so backed up that the physical space was over capacity. There was a fair amount of news coverage of this, including photos of the cafeteria in one of their processing centers being packed with paper awaiting processing because there was nowhere else to put it. At one point they also basically declared paper processing bankruptcy and just told people if they had mailed something and were still waiting for a response to just send it again because the first one was probably a lost cause.