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I had a membership in NYC. When I moved to Florida, I forgot to cancel before I left. So I called them up to cancel, and they said I had to be there in person.
by danielvaughn 3y ago
I had a membership in NYC. When I moved to Florida, I forgot to cancel before I left. So I called them up to cancel, and they said I had to be there in person.
You'd think that telling them that I had moved 20 hours away would have made them budge, but nope. I had multiple phone conversations with them before sending a legal threat, which finally prompted them to "make an exception for me." Ridiculous.
- kgdiem 3y agoThat's why I made https://byebyefitness.com https://byebyefitness.com -- they all accept certified mail to cancel. I never got around to sending the letter that LA Fitness wants you to send by certified mail. I spent around 6 months not mailing the letter, got to be my first customer.
- medler 3y agoSince 2020, gyms in NY state are required to offer an easy means of cancellation