> You don't have to be in Japan for QoL. SNCF is the absolute worst in term of customer service. They even consider that a train is on time if it's less than 1

> You don't have to be in Japan for QoL. SNCF is the absolute worst in term of customer service. They even consider that a train is on time if it's less than 15mn late on almost all TGV lines [1]. And if they provide a bus as an alternative to your cancelled TER (local train), they won't refund you at all whatever the time – that's from personal experience. A Shinkansen is late from the first second behind schedule, and Japan Rail will apologise if a train leaves a couple seconds too early. PS: A bit bitter I'll admit, reading any kind of praise for SNCF always triggers me. [1] https://ressources.data.sncf.com/explore/dataset/regularite-mensuelle-tgv-aqst/information/ https://ressources.data.sncf.com/explore/dataset/regularite-...