It is revolting to be blocked and not get any help, everyone is anxious, specially when your main product is down (money), but seriously, I just think nobody re

It is revolting to be blocked and not get any help, everyone is anxious, specially when your main product is down (money), but seriously, I just think nobody reads their SLAs and just complains until someone resolves. I suppose it’s a rule of life no one reads terms (yet try to enforce them somehow), but usually their attitude give me the creeps.