I did have a phone number, however, when someone is about to click "buy" on a website but they have one hesitation, they aren't as likely to dial a phone to get

I did have a phone number, however, when someone is about to click "buy" on a website but they have one hesitation, they aren't as likely to dial a phone to get an answer. When they can click a button and have instant response right there on the page. I was a really powerful sales and support tool.