3 ms·
Its not just simple logs at the end of the day, so there are two things to be aware of: 1. Logs will, no matter how well you do your job, contain something sen
by zeeg 3y ago
Its not just simple logs at the end of the day, so there are two things to be aware of:
1. Logs will, no matter how well you do your job, contain something sensitive. Typically this ends up being customer data (PII). PII is the largest customer to most customers.
2. IP is _very_ present in logs, and especially in the types of data Sentry gathers (e.g. stacktraces). While not everyone is hyper sensitive to their code being on other systems, some companies treat it much more seriously. One particular example is the gaming industry, where projects are kept tightly under wraps and often take a decade+ to commplete.
Regarding your note on the Tos Change, ours (Sentry's), and every other coroporate ToS I've ever looked at, always included some kind of clause to allow a change within a time window, without updated consent. As an implementor I understand the need for this (think about maintaining old versions of software, same paradigm), but as a customer I understand your sentiment as well.
That said, many customers end up on annual terms of service with slight variants, particularly larger customers. This is a typical negotiation process as many of the needs/demands of organizations vary slightly.