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Why didn't you offer a customer support number?
by Solvency 3y ago
Why didn't you offer a customer support number?
- runjake 3y agoI imagine because the web chat was asynchronous. They didn't necessarily have to drop everything at that moment to answer the call.
- 20after4 3y agoI did have a phone number, however, when someone is about to click "buy" on a website but they have one hesitation, they aren't as likely to dial a phone to get an answer. When they can click a button and have instant response right there on the page. I was a really powerful sales and support tool.