> As for the opt-out: given the scope of how we are using usage and service data it did not seem all that obvious an opt-out was needed. We did receive the feed

> As for the opt-out: given the scope of how we are using usage and service data it did not seem all that obvious an opt-out was needed. We did receive the feedback however and will follow up here. A good rule of thumb for vacuuming customer data in enterprise environments is: everything needs an opt-out (I'd even say that almost every instance of it should be opt-in). You can't assume that all of your customers are ok to provide their data to a black box owned by you, sometimes that might even create regulatory issues they need to be aware of. Even if historically your ToS restricts how you can use said data, it creates a risk that one day you might not be so restrictive, we are all very aware of companies slicing the salami to further encroach on customers' data. It sounds really strange that a company serving enterprise customers is not thinking in those terms.