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In 2015 I wrote a whole Contact Management app for a business that let their entire sales team of like 50 reps pick up phone calls from the browser or from thei
by tracerbulletx 3y ago
In 2015 I wrote a whole Contact Management app for a business that let their entire sales team of like 50 reps pick up phone calls from the browser or from their desk phone using Twilios SIP trunk service. It was pretty cool, it routed the calls to both our internal Asterisk server, and worked flawlessly with Twilios WebRTC libraries in the web app. It was really cool and surprisingly easy, also all of the call recordings instantly became available in the web app and they could initiate calls from their call calendar in the app.
- robertlagrant 3y agoI really like Twilio's APIs and how simple they make stuff like this. You can clone a repo of theirs and get a video call in your browser / on your phone in about 5 minutes. So smart.
- Sean-Der 3y agoTwilio is shutting down those APIs :( It's a shame. Lots of people built their first things/got introduced to WebRTC via it.
- luckman212 3y agoWhy are they doing that? Is there a canonical post about it?
- mountaineer 3y ago> Lastly, we’ve decided to end-of-life (EOL) Twilio Programmable Video as a standalone product. Given it’s such a niche area and a relatively small part of our portfolio, we believe partnering with video industry leaders is the best way to ensure long-term product innovation for our customers. Removing Programmable Video from our portfolio will also allow Communications to more effectively focus on our pillar products - Messaging, Voice, and Email. https://www.sec.gov/Archives/edgar/data/1447669/000119312523288037/d633421dex991.htm https://www.sec.gov/Archives/edgar/data/1447669/000119312523... mentioned in https://www.cnbc.com/2023/12/04/twilio-layoffs-company-to-cut-5percent-of-employees.html https://www.cnbc.com/2023/12/04/twilio-layoffs-company-to-cu...
- robertlagrant 3y agoI wonder why. I thought the point of WebRTC was that you don't need a load of infrastructure to serve it.
- andrus 3y agoAFAIK, Twilio is shutting down its Video product. I don’t think its Voice product is affected (although the SDKs for both use WebRTC).
- guru4consulting 3y agoI want to embed phone calls (and store the conversation details) within my custom webapp which is a light CRM. Is there any simpler SaaS plugin for that? or perhaps just Twilio API is good enough?
- fellowniusmonk 3y agoIn 2015 web browsers/chrome didn't have QoS tagging, how did you get around that?