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WorkOS looks interesting from a features perspective but license model based on number of connected organisations is so high it will mean most SMBs (my clients)
by thelittleone 3y ago
WorkOS looks interesting from a features perspective but license model based on number of connected organisations is so high it will mean most SMBs (my clients) can't afford it.
- grinich 3y agoOur customers typically just bundle our pricing within their own team/enterprise plan and pass through the cost. IT admins even within SMB orgs are happy to pay a couple hundred dollars a month more for the enhanced security of SAML auth. And small teams realistically don't need SAML, so you can add a minimum requirement on the number of "seats" (assuming that's how you bill).
- thelittleone 3y agoFair points. But SAML doesn't cost much incrementally for each added customer org, yet it enables an SMB to simplify account lifecycle management. Important from a security perspective of course. Most SAAS do put it as an "enterprise" feature but it's a barrier to SMB security best practices. A more complex yet rationale model would be a small incremental fee per user under the SAML.
- grinich 3y agoI thought so too and we actually tried that first. After talking to about a hundred customers, I heard them resoundingly prefer per-org pricing because the flat cost is predictable within their own deal structure. I think the reason is that user counts can vary dramatically and b2b saas businesses are primarily driven/measured by the number of customers, not end users.