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With Google's legendary customer service, it's only a matter of time until someone gets their account locked, loses all their files and can't get them from Goog
by zavulon 14y ago
With Google's legendary customer service, it's only a matter of time until someone gets their account locked, loses all their files and can't get them from Google because there's no way to speak an actual person.
- VikingCoder 14y agoIsn't the whole point of this to synch your files to your local computer?
- zavulon 14y agoThe point is to sync so if your local computer fails you can retrieve them. A situation could occur where your hard drive fails AND you're locked out of your Google Drive account.
- VikingCoder 14y agoCommandment: Make backups. If you violate this commandment, you will eventually lose your data. Commandment: Test your backups. If you violate this commandment, you will discover that you weren't ACTUALLY making backups.
- superchink 14y agoI think his point was that this could be a way to backup certain critical data without having to think about it… but that their history of hands-off customer service & support may prevent that type of use.
- zavulon 14y agoYes, those are nice commandments. But most Google users aren't nearly tech savvy to follow them.
- VikingCoder 14y agoThe existence of this new product does not make users more or less tech savvy. If a user goes from 1 copy (hard drive), to 2 copies, then it's a net gain for their backups. If a user goes from 2 copies (hard drive, some backup system), to 2 copies (hard drive, Google drive), then yes, arguably, it's a net loss for their backups, because they can simultaneously have a HD failure and get locked out of their Google account. But arguably, they could live in Joplin, MO and both of their current backups could be toast. Best to have three - hard drive, backup drive in a safety deposit box, and Google Drive if you like the convenience and access and cost, and don't mind the privacy implications. I don't mind the privacy implications. Google doing something evil with user's data would be absolute suicide for them.
- gbog 14y agoThe lock out thing is exaggerated. Having a Google backup is much safer than local manual backup for almost everyone.
- VikingCoder 14y agoI agree completely. If you also use two-factor authentication, I daresay that you are in the 99th percentile, or higher.
- kamaal 14y agoHow many ordinary users even understand the term 'backup' is itself a big question! The use case is simple - When I put data on something, It must be available to me. I can't learn how to be a sysadmin or expect my father to do that just to use this service.
- nfm 14y agoI don't like being pedantic, but a sync'ed copy isn't a backup. It might protect against hardware failure, but it won't help against accidental deletion or corruption. I'm not sure if GDrive has file versioning/restoration built into it or not, but there is an important distinction to be made here.
- kamaal 14y agoUser Commandment : Trust remote storage as a reliable source of back up in case of data loss. If you violate this commandment, you will eventually lose users trust. User Commandment : Once I sync the data, it must be available to me without any hassles on demand. The usual technical lectures to users asking them to do things instead of making 'just work' don't fly. That is why they ship TV's(with channels), Washing machines(with timers) and microwave ovens(with presets) without you having to bother too much about frequencies, volume/rotations and wave equations. The user wants a product that 'works' the way he wants.
- ajross 14y agoYes, but that's a two point failure. You don't engineer for two point failures until you're absolutely sure that you've covered all the single point failure cases, which basically means never.
- peedy 14y agoYou don't get a copy of the files on your computer which are in google docs format.
- jxi 14y agoHas anyone actually gotta their gmail account locked for a non-malicious reason? I can understand your AdSense account or G+ account locked because those have some various more strict rules, but I've never heard of anyone getting their gmail/calendar/docs account locked. Their automated recovery systems are good enough such that you don't need an actual person. It nags you all the time to enter a phone number and recovery email, and reminds you of the recovery email from time to time.
- conradfr 14y agoYes, I got my Youtube account locked, so that locked my Google account and I couldn't access my mails.
- ed209 14y agothere are cases of people losing access to gmail because they didn't add their real name into Google+ which is a pretty trivial action. the problem is that essential work products like gmail and drive are bundled with social elements like g+ or youtube which I'm starting to dislike more and more.