It is a great law if used properly. It does however stop my friend from selling beds and sofa's online from this shop because he is afraid of people taking adva

It is a great law if used properly. It does however stop my friend from selling beds and sofa's online from this shop because he is afraid of people taking advantage of this law. Large shops can swallow the cost but independent retailers suffer when consumers take the piss and just send stuff back. The shop can't send it back to the manufacturer and is generally stuck with a sofa that has been slightly customised in some way by the customer.