So there's a resource out there that claims to let the customer do a good portion of that research by aggregating real customer reviews and you berate him for u

So there's a resource out there that claims to let the customer do a good portion of that research by aggregating real customer reviews and you berate him for using that research? Calling the guy "stupid" for believing a bunch of supposedly satisfied real customers while at least 10 extremely negative customer experiences were hidden from him is bullshit.