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Having just fought a vendor for months to cancel a service - how do others not realize that long term the apple approach that builds trust will actually pay off
by donor20 3y ago
Having just fought a vendor for months to cancel a service - how do others not realize that long term the apple approach that builds trust will actually pay off?
We had three people working to get cancellation done. Customer service / billing / tickets / emails and more. It was ridiculous. The only person who could cancel was a salesperson we’d never worked with who would NOT respond to calls and emails. And we pay this vendor 75,000+!
Every time windows pro jams “search suggestions” and other crap in via notifications and elsewhere I just roll my eyes
- TMWNN 3y ago> Every time windows pro jams “search suggestions” and other crap in via notifications and elsewhere I just roll my eyes I need to use an Amazon application to read Transparency codes on certain products I sell. Amazon recently added ads that appear with the codes ... which cause the codes themselves to be almost impossible to select to copy to my computer.
- donor20 3y agoExactly- do these companies realize how annoying this stuff is? Same issues w volume licensed windows 10 - it comes w garbage. Everything you tough it seems gets stuffed w this crap
- lodovic 3y agoThey are trying to establish the level of annoyance acceptable to their customers. Once people start to leave they won't increase any more.
- HenryBemis 3y agoLet me reword this for you.. "Once a small acceptable number of people start to leave they won't increase any more." Anyone (?) can leave with a small number of 'unimportant' clients to leave. And true, they tweak the level of annoyance to hit a balance. Remember the rule that one should fire the clients that are not profitable enough (and 'profitable' is a subjective term).