Right! In a chaotic situation, the idea of hierarchy goes out the window. It is essential that all act rationally as much as possible and make the best decisi

Right! In a chaotic situation, the idea of hierarchy goes out the window. It is essential that all act rationally as much as possible and make the best decisions that they can with what information is available to them. And it is essential that all staff (flight crew, cabin crew) act with celerity as well to avoid panic among the passengers. Because if the passengers are left on their own then conflicts are more likely to arise just merely on account of the number of passengers being large, and conflicts in such a situation are very likely to be deadly.