What if there was another way to handle things like #2? What if you got everyone that needed to be there in the same "room" and had a synchronous conversation i

What if there was another way to handle things like #2? What if you got everyone that needed to be there in the same "room" and had a synchronous conversation in order to resolve all ambiguity? We don't call them tickets, because we aren't "ticket takers" and we don't expect them to contain all of the information -- how could they, it's our job as implementers to discover and understand. They are work items, and they are placeholders for conversations. We use high-bandwidth communication to reduce, and often eliminate, the "back and forth" that is so common on many teams. We keep logs of our work both on a personal and project level, which includes decisions from these high-bandwidth conferences. When we have stakeholders that are hard to get meetings with we schedule a regular cadence with them so we can get their time at least once a day/week/whatever.